WatchTools

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Terms & Conditions

Privacy Statement

We are committed to protecting your privacy. The information that we collect from you is treated lawfully and confidentially (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information from you for 2 reasons;
(1) To process your order
(2) To provide you with the best possible service

The type of information we collect about you includes your name, address, phone number, email address and your credit/debit card details.

We will not contact you by email or any other method in the future unless you have stated otherwise and have given us your consent.

None of your details will be given to anyone under any circumstances including third parties.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. You may check the information that we hold about you by contacting us. If for any reason you find any inaccuracies with the details we have on you please contact us and we will delete or correct it promptly.

If you have any questions or comments about privacy, Please fell free to contact us.

Terms & Conditions

Terms and conditions are here for your peace of mind and outline the rules and guidelines of dealing over the internet.

Delivery

Orders should reach you within 1-3 working days. In the event of an item being out of stock you will be notified by email, this would prolong delivery times and in this case items could take up to 10 working days. If you need your order quickly please email us first to make sure what you want is in stock.

Items will be sent first class recorded delivery or special delivery depending on the value of the order. Both recorded and speical delivery will require you to sign for the package at your door on arrival.

Returns

Customers have the right to cancel within seven days of ordering, or seven days of receipt of the goods (whichever is the longer). If you cancel your order, and return the goods, you will have the price of the goods returned to you. Faulty goods may be returned within 7 working days from invoice date. We will personally test the item, if a fault is not fount it may be necessary for us to return the goods to our supplier for confirmation/testing before we are able to supply a replacement or refund. Costs incurred for returning the faulty goods will be refunded as long as you have proof postage and a receipt to show how much the goods cost to be sent.

Complaints

If you have any complaints regarding our service, please contact us. We will respond promptly and courteously and endeavour to respond to all complaints within one working day. On the other hand if you would like to send us a compliment we would be delighted to receive them.

Errors & Omissions

Every effort is made to ensure the accuracy of the information on our site. Errors will be corrected promptly when brought to our attention. If you find a mistake please contact us to let us know. We can accept no responsibility for information or opinions from third-parties, contained within this site, or for the content of links from this site. Product photographs are for illustration only, products may differ from those shown. If in doubt please 'phone or email us. We will be pleased to advise. Specifications and product descriptions are for guidance only, they cannot be guaranteed accurate. Errors and Omissions excepted

Copyright

The design and text of this site is Copyright © 2007- watchtools.co.uk. Some product images and product descriptions within this site are Copyright © to their respective owners. All brand names, logos and trademarks are property of their respective owners.

Value Added Tax

We are registered for Value Added Tax (VAT), registration number GB 820 7178 40. All our retail prices already include VAT at the current rate. All our shipments are accompanied by a full VAT receipt.

Statutory Rights

Your statutory rights are in no way affected by these terms and conditions.